NOTE: Before swapping a tag on your portal, the replacement tag must be available on the drop-down tag list (see screenshot below). Contact Customer Service if the replacement tag is not in the list of available tags.
Search for the tag you want to swap out on the "Browse Assets" page:
Double-click or click on the "Edit" button on the upper right-hand side of the "Browse Assets" page.
Select the replacement tag from the dropdown list and click ok:
Red/Green Tags in Containers Vehicles: A tag that is contained in a vehicle will always be green until the tag transitions to a new container or on the map. (This will be signaled by a tracker tag out.) Job sites: A tag in a job site will always be ...
We have a tag sniffing device that is available for purchase. If you have purchased this device and require the application, then follow these steps: Download the attached zip folder to the computer you will be utilizing to sniff your tags. Extract ...
Red typically means that the tags are not actively seen by a tracker. In general, you should see tags green at the warehouse (they usually have a tracker) and in a vehicle. When a tag is at a job site, it will be green if it can be seen by any ...
Because of the curious nature of human beings, many users found the obfuscating nature of the opaque black tags confounding. Due to popular demand, we changed the color to clear to allow for an unobstructed view of the working innards of our tags.
A question mark on a job site, or warehouse tracker, for that matter, means that a tag hasn't been seen for 24 hours. This is normal for a job site since a tracked vehicle may not be back to a job site for 3 or 4 days. For a warehouse, this is not ...