What does it mean when a tag is red or green in your Overview portal?
Red typically means that the tags are not actively seen by a tracker.
In general, you should see tags green at the warehouse (they usually have a tracker) and in a vehicle. When a tag is at a job site, it will be green if it can be seen by any tracker (e.g., if a tracked vehicle is parked at the job site) and red when it can't be seen (e.g., all tracked vehicles drive away).
Related Articles
What is the difference between a red or green tag?
Red/Green Tags in Containers Vehicles: A tag that is contained in a vehicle will always be green until the tag transitions to a new container or on the map. (This will be signaled by a tracker tag out.) Job sites: A tag in a job site will always be ...
How to swap out tags?
NOTE: Before swapping a tag on your portal, the replacement tag must be available on the drop-down tag list (see screenshot below). Contact Customer Service if the replacement tag is not in the list of available tags. Search for the tag you want to ...
What do the red LEDs on my tracker mean?
There are two red LEDs on the tracker motherboard. The one is closest to the 9V battery is the cellular status LED. The other is the GPS status LED. The cellular LED will have three possible states: Off - Indicates the tracker has a good cellular ...
What providers does Overview integrate with?
Currently Overview integrates with PSA and Chronicle. For more information: PSA - http://canamsys.com/psa.php Chronicle - https://www.gochronicle.com/
What does it mean when a jobsite marker has a question mark on it? Does this mean the system doesn't know if the equipment is still there?
A question mark on a job site, or warehouse tracker, for that matter, means that a tag hasn't been seen for 24 hours. This is normal for a job site since a tracked vehicle may not be back to a job site for 3 or 4 days. For a warehouse, this is not ...