Vehicle Tracker FAQs
How to Modify the Name of a Tracker
Select the vehicle you would like to rename. Click Edit Asset in either the pop-up dialog or in the asset detail pane. Update the name in the dialog box that appears; update the vehicle type here as well.
How can I tell the difference between V2.0/V3.0 and V3.5 trackers?
Quite simply, the printed circuit board for our older V2.0/V3.0 trackers is green. The printed circuit board for V3.5 trackers is blue. V3.5 Tracker V2.0/3.0 Tracker
Why do the new V3.5 trackers use 4G instead of 5G?
From an article on Digi.com: "Like anything else, 4G will become obsolete one day. However, that day is far enough in the future that IoT deployments today and in the foreseeable future will be deployed on 4G networks. In fact, not only will it be at ...
Why do I have to upgrade my older trackers?
Our V2.0 and V3.0 trackers utilize hardware that can only take advantage of 2G and 3G cellular signals. At the time of their design, 4G (and definitely 5G) networks were not in broad use. Because of this hardware limitation and our cellular data ...
How long does it take to get fresh data from a tracker?
Well, that depends. A tracker captures all data and when it has a signal uploads all of the data to our servers. A vehicle tracker does this every 3 minutes, while in motion, and a portable tracker sends information every 60 seconds, regardless of ...
What do the red LEDs on my tracker mean?
There are two red LEDs on the tracker motherboard. The one is closest to the 9V battery is the cellular status LED. The other is the GPS status LED. The cellular LED will have three possible states: Off - Indicates the tracker has a good cellular ...
What do the different wire color indicate for the vehicle tracker?
Early on during the design phase of the tracker, a decision was made to color the wires for the vehicle trackers according to the following scheme: Red - Ignition sense. This wire is used to tell the tracker when the vehicle is running or turned ...
What is the expected range of a warehouse tracker?
With a clear line of sight, the expected range is 150 ft. Metal and other items reduce this range, however, we have an external RFID antenna available for purchase to increase this range.
What are the repercussions of deleting a vehicle?
When you delete a vehicle from your inventory, any asset history that was associated with that vehicle will also be lost. If you view the asset history report for an asset that was transported by the now deleted vehicle, the report will show that ...