Tracker Troubleshooting
Symptom | Solution |
The tracker is not powering up (no LEDs are turning on). | Turn the vehicle on and check for loose or poor connections; also check for blown fuses. |
The LEDs on a non-portable tracker remain on after 60 minutes have passed since ignition was turned off. | This means that the tracker's red ignition wire has been connected to the vehicle battery. Follow the steps below to fix: Disconnect the ignition wire and connect it to the vehicle's ignition wire. Turn the ignition on. Wait at least 10 seconds. Turn ignition off and watch the green status LED go off immediately for 10 seconds before turning back on. |
If the GREEN LED does not go off, the tracker ignition wire is still not connected to the vehicle's ignition wire. | |
The BLUE cellular LED stays solid and/or blinks. | This means that the tracker cannot get cell reception.
Follow the steps below if this occurs:
1. Take the vehicle outside into clear skies. 2. Disconnect power from the tracker by removing the 2 fuses connected to the white and red wires. 3. Wait 30 seconds before re-inserting the 2 fuses. 4. Turn the vehicle's ignition on. 5. Wait up to 5 minutes for the cellular LED to turn off. 6. If a cell connection is still not established, red Cellular LED stays solid and/or blinks, the installation area may not have adequate cell coverage. 7. Contact Logikos Overview to determine cell network coverage. |
The RED GPS LED stays solid. | This means that the tracker cannot acquire a GPS fix.
Follow the steps below if this occurs:
1. Take the vehicle outside into clear skies. 2. Disconnect power from the tracker by removing the 2 fuses connected to the white and red wires. 3. Wait 30 seconds before re-inserting the 2 fuses. 4. Turn the vehicle's ignition on. 5. Wait up to 5 minutes for the GPS LED to turn off. |
The AMBER error LED stops blinking and stays solid. | The most frequent reason for this to stop blinking is tracker overheating.
If the tracker case is hot to the touch, move the tracker to an alternate location and allow to cool before retesting.
Follow the steps below if this occurs: 1. Disconnect power from the tracker by removing the 2 fuses connected to the white and red wires. 2. Wait 30 seconds before re-inserting the 2 fuses |
The GREEN status light is blinking. | If the status light is blinking quickly, the vehicle battery is below 10V, but above 8V.
If the status light is blinking slowly, the vehicle battery is between 10V - 11V.
If either of these occurs, please check to make sure the vehicle's battery has the proper voltage. |
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