Warehouse Tracker Setup
The warehouse tracker watches your equipment storage area and reports to Overview. This article walks you through installing it, powering it up, and confirming your whole storage area is in range by placing four test tags in the corners.
1 Install Mount the tracker. | 2 Power Up Plug in, check the LEDs. | 3 Place Tags A test tag in each corner. | 4 Verify Check the tags were heard. |
Before You Begin
| In Your Order | What You'll Need |
|---|---|
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Step 1: Install the Warehouse Tracker
1Identify the warehouse tracker
Check the box labeling. The warehouse tracker is also the only tracker with an A/C power supply.
2Choose the location
Use the location you discussed with Overview staff. With no consultation, the tracker usually goes on the ceiling, in the center of your equipment staging area.
3Mount the tracker
Mount the tracker securely in that location.
External RFID Receiver (If Purchased)
- Plug the receiver into the warehouse tracker with a standard CAT5 or higher network cable.
- Mount the receiver on the ceiling, as far from the tracker as the cable allows.
No external receiver? Skip ahead to Step 2.
Step 2: Power Up and Check the LEDs
- Plug in the warehouse tracker with its A/C power supply.
- Watch the tracker: the red and blue LEDs should turn off within 5 minutes.
- If you installed a receiver, its green and amber LEDs should be lit.
NOTE If the red or blue LEDs are still on after 5 minutes, or the receiver's green and amber LEDs aren't lit, contact Overview Customer Support before you continue. |
Step 3: Verify Coverage with Four Test Tags
1Take four tags and note their IDs
Take 4 tags from one of your boxes. Write down the tag ID printed on each label, and which corner each one will go in.
2Place one tag in each corner
Place each tag in its designated corner of your storage area, or where Overview staff suggested. Note the time.
3Check that each tag was heard
Wait about 30 minutes. Then sign in to the portal, go to Report > Purchased Tags and click Run Report. Find each of your 4 tag IDs: its Last Heard From time should be after you placed it.
4Check the tracker's location
On the map, make sure the warehouse sits in the right place. If it doesn't, contact Customer Support to have its location changed.
5Put the tags back to use
The test tags aren't attached to anything yet. Install them on equipment like any other tag. See Tag Installation Instructions.
TIP Once all four test tags have been heard, contact Overview Customer Support to schedule your free training. |
Troubleshooting
| Issue | What to Try |
|---|---|
| Red or blue LEDs stay on | Wait the full 5 minutes. If they're still on, contact Customer Support. |
| One test tag hasn't been heard | That corner may be out of range. Ask Customer Support whether to move the tracker or add an external receiver. Note the corner and move the tag closer. |
| A tag's Last Heard From time is before you placed it | Wait another 30 minutes and run the report again. If it still doesn't update, that corner may be at the edge of coverage. |
| I can't find a tag ID in the report | Check the ID on the label again. Tags that arrived recently may not be listed yet: contact Customer Support. |
| The warehouse is in the wrong spot on the map | Contact Customer Support. |
Quick Reference
| Install and Power Up | Verify |
|---|---|
| Tracker = the one with an A/C power supply | 4 tags from a box, IDs written down |
| Mount to ceiling, center of the staging area | One tag per corner |
| Red and blue LEDs off within 5 minutes | Purchased Tags report: each tag heard |
| Receiver: green and amber LEDs on | Then contact Support for free training |
Related articles: Setting Up Warehouses · Overview Installation Process · Purchased Tags Report · Overview External RFID Receiver Installation
NEED HELP? Overview Customer Support Email: overviewcustomerservice@logikos.com Contact us to schedule training once setup is complete, or with any question about your warehouse tracker. |